RTA Lost and Found
Recovery Guide 2026

Did you leave your phone, bag, or wallet on the Dubai Metro? Don't panic. Follow these official steps to track and retrieve your belongings within 48 hours.

By Sheikh Suleman March 2026

Immediate Action Required!

If you lost an item in the last 60 minutes, immediately inform the Metro Station Master or a Police officer at the nearest station. They can contact the train driver to check the specific cabin before it reaches the terminal.

Official Recovery Channels

Call RTA (24/7)

800 90 90

The fastest way to report. Have your trip date, time, and station names ready.

Burjuman Center

Exit No. 1 Security Office

Most found items are moved to Burjuman Station. Collection hours: 7 AM - 11 PM.

Step-by-Step Recovery Process

Report the Loss

Use the RTA website, S'hail App, or call 800 90 90. Be very specific about the item's color, brand, and where you think you left it (e.g., Gold Class cabin, last row).

Receive Case ID

Once you report, you will receive a SMS with a Case Reference Number. Keep this safe as you will need it for follow-ups and collection.

Verification & Pickup

If the item is found, RTA will notify you. You must visit the designated station (usually Burjuman) with your Emirates ID or Passport as proof of identity.

Digital Reporting Options?

Email

ASK@rta.ae

Mahboub Chat

rta.ae website

S\'hail App

Feedback menu

Critical Items: Passports & IDs?

If you lose official documents like an Emirates ID or Passport, you MUST also report through the Dubai Police "Lost Item" portal. RTA found documents are routinely handed over to the police stations within 24-48 hours.

Police Portal

Frequently Asked Questions

Is there a fee for Lost and Found services?

No, the RTA Lost and Found service is entirely free of charge for all passengers.

How long does RTA keep found items?

Items are typically held at stations for 48 hours before being sent to the central storage or police. Unclaimed items are eventually auctioned or donated.